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Google Pay Error Looks Like a Problem With Your Family Payment Method

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Prepare payment issues on your account

If y'all try to buy something on Google Play but your payment is declined or won't procedure, try the steps below.

If you've bought something so have a problem with or question virtually information technology, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot have a red alert, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with ane payment method you tin endeavour paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item y'all desire to purchase & tap the toll.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

In that location may exist a problem with your credit or debit card if y'all run across i of the post-obit error messages:

  • "Unable to process payment: low carte balance"
  • "Unable to complete transaction. Please utilize another grade of payment"
  • "Your transaction cannot exist completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this card info or attempt some other card"

To fix these errors, try the following steps:

Make certain your bill of fare & address data is up to date

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. Bank check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to exist declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method yous are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your bill of fare.
  5. If needed, update the accost.

Then, try your purchase once again.

Submit any extra information that is requested

If the mistake message is followed by instructions for submitting boosted information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Cheque your account to brand certain you have enough to complete the purchase.

Contact your banking concern or carte du jour issuer

Your menu may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask near the transaction and run across if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you see "Your payment was declined due to an issue with your business relationship"

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account against fraud.
  • We need a little more than information to comply with Eu law (Customers from European union member states only).

To help fix these issues:

  1. Go to the payments center.
  2. Have action on any errors or requests in the payments center.
    • You might need to verify your identity before you lot can purchase anything through your Google Business relationship.
  3. Make sure your proper noun, accost, and payment information are up to appointment.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Brand sure you're continued to your carrier network, direct or by wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make sure yous're using the local currency.

If you still have problems, contact your mobile telephone service provider for aid.

If you can't add a payment method or have a problem with a different payment method

If y'all're having a problem with a different payment method, go to Google Payments to fix the upshot.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Wait for any notifications or requests for information & provide annihilation that'due south asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones yous desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Y'all must verify the carte du jour earlier you can apply information technology once again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous take multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside two days, you'll find a temporary charge on your card argument along with an eight-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Await upwards to 2 days.
    • If more than 2 days: Check your carte du jour argument. You should find a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Bill of fare is grayed out & says "card is ineligible"

You lot can't utilize this carte for this purchase. Effort to brand the purchase again with a different menu.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM carte du jour devices

Cheque if the right SIM menu is in slot 1 and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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